Question 1

Why do you book exclusively through Riders Share?

Accepted Answer

We use Riders Share because it provides a level of protection, flexibility, and support that simply isn’t possible with independent rentals.
Through Riders Share, every rental includes:
 • Professionally managed insurance options
 • 24/7 roadside assistance
 • Secure payments and deposits
 • Customer support before, during, and after your ride
While this does come with platform service fees, those fees fund the protections and services that make your rental experience safer, smoother, and more flexible—for both you and us.

Question 2

What fees should I expect when booking?

Accepted Answer

Riders Share applies platform service fees at checkout. These fees can feel significant if you’re not expecting them, which is why we believe in being upfront.
These fees may include:
 • Platform service fees
 • Insurance or damage protection plan (required)
 • Optional add-ons you select
Important: These fees are set and collected by Riders Share—not by us—and they support insurance coverage, roadside assistance, customer support, and payment security.

Question 3

Is insurance required?

Accepted Answer

Yes. All renters must select a liability and damage protection plan offered through Riders Share.
This is:
 • A Riders Share requirement
 • A requirement for our motorcycles
 • Not replaceable by personal motorcycle insurance
Personal policies are not accepted, even if you carry full coverage. Riders Share insurance is specifically designed for rentals and protects both the rider and the motorcycle owner.

Question 4

What insurance options are available?

Accepted Answer

Riders Share offers multiple protection plans so you can choose the level of coverage that fits your comfort level and riding plans. These options often include:
 • Liability coverage
 • Collision and damage protection
 • Roadside assistance
Choosing higher coverage often reduces your out-of-pocket responsibility in the event of damage.

Question 5

How old do I have to be to rent?

Accepted Answer

You must be at least 25 years old to rent one of our motorcycles.
 This is a firm requirement.

Question 6

What license do I need?

Accepted Answer

You must have:
 • A valid motorcycle endorsement
 • A physical license card (temporary paper licenses or permits are not accepted)
We do accept:
 • U.S. licenses with a motorcycle endorsement
 • International driver’s licenses, provided they include a motorcycle endorsement

Question 7

Can I rent with a motorcycle permit?

Accepted Answer

No. Motorcycle permits or learner’s permits are not accepted under Riders Share requirements.

Question 8

Are there any other requirements I should know about?

Accepted Answer

A few additional things to keep in mind:
 • You must be able to safely operate the motorcycle you reserve
 • You are responsible for selecting the correct insurance option
 • All bookings, payments, and insurance selections are handled directly through Riders Share
If you ever have questions before booking, we’re happy to help walk you through the process.

Question 9

Why is this better than renting independently?

Accepted Answer

Booking through Riders Share gives you:
 • Access to insurance that would otherwise be unavailable
 • Clear policies and documented protections
 • Roadside assistance
 • Secure payments and verified renter profiles
These services protect you and us, and allow us to offer high-quality motorcycles with confidence.

Question 10

Do longer rentals cost less per day?

Accepted Answer

Yes. Rider Share automatically applies multi-day pricing, so the longer your reservation, the lower the average daily rate tends to be. You’ll see the full breakdown before confirming your booking on Rider Share.

Question 11

How does the 24-hour rental period work?

Accepted Answer

All reservations through Rider Share are based on 24-hour rental periods. Your pick-up and drop-off times matter when selecting dates. If the motorcycle is returned beyond the original 24-hour window, Rider Share may apply an additional day’s rental, even if the overage is only a couple of hours. We recommend choosing pick-up and drop-off times carefully to avoid unexpected charges.

Question 12

How does motorcycle pickup work?

Accepted Answer

All motorcycle rentals are booked through Riders Share.
Once your reservation is confirmed, pickup details and timing will be provided through the Riders Share messaging system.

Question 13

Where do I pick up the motorcycle?

Accepted Answer

Motorcycle pickup and return take place at our shop location. The exact address and instructions are shared after your booking is confirmed on Riders Share. You may also find our location on the about page of this webiste or via Google Maps

Question 14

Do you offer motorcycle delivery?

Accepted Answer

No. At this time, we do not offer delivery.
All rentals must be picked up and returned at our shop, as arranged through Riders Share.

Question 15

Is parking available at your shop?

Accepted Answer

Yes. Free on-site parking is available for customers while your rental is in progress.

Question 16

Do you offer after-hours returns?

Accepted Answer

After-hours returns may be available by prior arrangement and must be coordinated through Riders Share messaging. Availability depends on scheduling and confirmation in advance.

Question 17

Are Uber or Lyft available at your location?

Accepted Answer

Ride-share services such as Uber and Lyft are not reliably available in our area. If you will not have a personal vehicle, we strongly recommend planning transportation in advance.

Question 18

Do you offer a transfer service?

Accepted Answer

Yes. We offer a Transfer service by advance arrangement for renters. Transfer service is available to and from the airport, as well as local destinations within approximately 25 miles of our shop.

Question 19

How do I arrange a Transfer?

Accepted Answer

Transfer service must be requested in advance and is subject to availability. Transfer scheduling is coordinated around confirmed motorcycle pick-up and drop-off times, so please contact us early if transportation will be needed.

Question 20

Can I request a Transfer after I book?

Accepted Answer

Transfer requests are best made before or at the time of booking. Last-minute requests may not be available due to scheduling limitations.

Serving all of Western N.C

Canton N.C.